From Side Hustle to Flooring Experts: Our Story

Chris Franklin

Owner

Accreditation badges: My Local Pros certified, Nextdoor Neighborhood Faves 2024, Angies List, National Wood Flooring Association, Livonia Westland Chamber of Commerce, and BBB accredited business

Back in 2010, our founder was a college student juggling a full-time job and a mountain of textbooks.
Sound familiar? He knew something had to give. So, he took a leap of faith, ditched the 9-to-5, and dove headfirst into his studies… and into the world of hardwood floors.

What started as a way to pay the bills quickly turned into a passion. Each refinished floor, each perfectly laid plank, sparked a sense of pride and accomplishment. And people noticed. Friends, family, and neighbors raved about their beautiful new floors, and soon, the calls started pouring in.

Fast-forward to today, and Functional Floors is a team of passionate flooring experts who still get a thrill out of transforming spaces. We’ve grown a lot since those early days—we now have 19 crews, a bustling office, and a 5,000-square-foot showroom in Livonia—but our core values remain the same:

  • Craftsmanship that wows: We’re obsessed with the details, from selecting the perfect wood grain to ensuring a flawless finish.
  • Customer service that makes you smile: We treat every project like it’s our own home, and
    we’ll go the extra mile to make sure you’re thrilled with the results.
  • Expertise you can trust: With specializations in hardwood, vinyl, and laminate, we have the
    knowledge to guide you through every step of the process.

Our founder, who traded in his accounting textbooks for a toolbox, is incredibly proud of the company we’ve built together. It’s a place where hard work feels like fun, and where every project is a chance to make someone’s home a little more beautiful.

Ready to transform your space? Let’s chat!
Schedule your free, no-pressure in-home consultation today. We can’t wait to hear about your flooring
dreams!

What We Stand For

Our purpose is simple: fuel the excitement of coming home. Three values guide every job we take on:

HELP FIRST

Team first, always. On your project and in our shop, the person who needs a hand gets one.

SOLVE IT

Figure it out, finish it strong. Old floors surprise you — we don’t walk away from a problem.

OWN IT

No excuses, all in. If something isn’t right, we make it right — that’s the whole policy.

Our Guarantees, In Writing

We guarantee refinished floors against cracking, peeling, or yellowing under normal conditions for 5 years — and installation labor for 2 years. Most refinishers won’t put a number in writing. We do, because we’re there until you’re happy — personal, honest, and no pressure, since 2010.

Our floor visualizers allow you
to see our products in your home!

Connect with us from the comfort of your home to discuss your flooring needs
and explore personalized options tailored to your space.

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